Privacy Policy

This Privacy Policy explains how FlatDeal collects, receives, uses, discloses, stores, retains, secures and otherwise processes personal information in connection with the FlatDeal website, mobile applications and related digital services.

This Policy applies to visitors, registered Users, enquiry submitters, site-visit participants, customers, reviewers, Offer or Discount recipients and other persons whose personal information FlatDeal processes in connection with the Platform.

FlatDeal intends to process personal information in accordance with applicable Indian data-protection and information-technology requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules, notifications and commencement requirements to the extent they apply to the relevant processing activity.

1. Scope and Roles

FlatDeal determines the purposes for which it processes personal information for its own Platform operations, while Developers, Builders, reward providers, service providers and other independent parties may separately determine their own processing. This Policy does not govern independent processing carried out solely by such parties.

2. Categories of Personal Information

Depending on how the Platform is used, FlatDeal may process identity information, contact information, Account and authentication information, property preferences, budget and location preferences, enquiry information, communication records, Booking information, Offer or Discount eligibility information, reward fulfilment information, User Content, technical and device information, usage data and cookie or similar-technology information.

3. Identity and Contact Information

When a User creates an Account or submits an enquiry, FlatDeal may collect the User’s name, mobile number, email address and, where necessary, additional contact or identification information supplied by the User.

4. Account and Authentication Information

FlatDeal may process Account credentials, verification events, authentication codes, account settings and account activity so that it can authenticate Users, secure Accounts, provide requested services and prevent unauthorised access.

5. Property Requirement Information

FlatDeal may collect city, locality, residential or commercial requirement, preferred property type, configuration, budget range, intended use, preferred timing, Project interest and other requirements supplied by the User. This information may be used to recommend Projects and respond to enquiries.

6. Enquiry and Communication Information

FlatDeal may retain information contained in forms, calls, messages, emails, WhatsApp communications, site-visit coordination, customer support, complaints and other communications where lawful and reasonably necessary.

7. Booking Information

When a User proceeds toward a Booking, FlatDeal may process Project and unit information, Booking date, status, relevant correspondence, documentation status, Offer or Discount eligibility and fulfilment information. FlatDeal does not ordinarily hold the Booking Amount or purchase consideration merely because it facilitates the Booking.

8. User Content

If a User submits reviews, testimonials, ratings, photographs, videos, questions or feedback, FlatDeal may process the information contained in such content.

9. Technical and Usage Information

FlatDeal may automatically collect IP address, device type, browser, operating system, app version, technical identifiers, approximate technical location, pages or screens viewed, searches, interactions, access times, crash data, diagnostics, referral information and similar information.

10. Cookies and Similar Technologies

FlatDeal may use cookies, pixels, SDKs, local storage, tags and similar technologies for authentication, security, preferences, analytics, performance, fraud prevention and marketing measurement, subject to applicable consent requirements.

11. Sources of Information

Information may be obtained directly from a User, automatically through the Platform, from a device or browser, from Developers or Builders handling an enquiry or Booking, from service providers, reward providers, public sources where lawful or other permitted third parties.

12. Purposes of Processing

FlatDeal may process information to create and secure Accounts; respond to enquiries; recommend relevant Projects; coordinate Developers and Builders; arrange site visits; facilitate Bookings; determine and fulfil Offer or Discount eligibility; provide customer support; prevent fraud; improve services; comply with law; maintain records; enforce agreements; establish or defend claims; and conduct permitted marketing.

13. Recommendations and Personalisation

FlatDeal may use the property requirement information supplied by a User and the User’s Platform interactions to identify Projects that appear relevant. Recommendations are informational and do not constitute legal, financial or investment advice.

14. Developer and Builder Sharing

When a User enquires about or books a Project, FlatDeal may share relevant information with the Developer or Builder so that the party can respond, confirm inventory, arrange a site visit, process a Booking or fulfil its transaction obligations.

15. Service Providers

FlatDeal may use vendors for hosting, cloud infrastructure, analytics, CRM, communications, customer support, security, fraud prevention, technical development, reward fulfilment and related operations. Vendors may process personal information on FlatDeal’s behalf subject to applicable contractual or legal safeguards.

16. Reward and Offer Providers

Where a benefit must be delivered by a third party, FlatDeal may share information reasonably necessary for verification, delivery, scheduling, support or other fulfilment activity.

17. Professional Advisers

FlatDeal may disclose information to lawyers, accountants, auditors, consultants, insurers and other advisers where reasonably necessary for business operations, compliance, dispute handling or legal rights.

18. Legal and Regulatory Disclosure

FlatDeal may disclose personal information when required or permitted by law, court order, governmental direction, regulatory request, legal process, fraud investigation, security requirement or to protect rights, safety or property.

19. Corporate Transactions

If FlatDeal is involved in a merger, acquisition, restructuring, financing, sale of assets or similar event, personal information may be transferred as part of the transaction subject to applicable law and appropriate safeguards.

20. Marketing Communications

Where permitted, FlatDeal may contact Users with Projects, Offers, Discounts, services and promotional information by telephone, email, SMS, WhatsApp, push notifications and similar channels. Users may opt out of promotional communications where applicable.

21. Service Communications

FlatDeal may continue to send communications necessary to provide requested services, administer an Account, arrange a site visit, process a Booking, provide an Offer or address a security or legal matter even where the User has opted out of promotional communications.

22. Retention

FlatDeal retains information only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, Account administration, Booking records, Offer fulfilment, fraud prevention, dispute resolution, legal compliance, accounting and enforcement. Different categories may have different retention periods.

23. Deletion and Anonymisation

When information is no longer required and no legal or operational reason for retention remains, FlatDeal may delete, anonymise or otherwise dispose of it in accordance with applicable law and technical constraints.

24. Security

FlatDeal uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure and destruction. Measures may include access controls, authentication, monitoring, secure infrastructure, encryption where appropriate and incident-response procedures.

25. Security Incidents

Where FlatDeal becomes aware of a personal-data incident requiring notification under applicable law, it will assess, contain, investigate and respond to the incident and make required notifications to affected persons or authorities.

26. Children

The Platform is intended for adults and is not directed to children. FlatDeal does not knowingly seek to collect children’s personal information except where permitted and handled in accordance with applicable law.

27. International Access and Processing

The Platform may be accessed from outside India, and service providers may operate in different jurisdictions. Cross-border access, transfer or processing will be handled in accordance with applicable law and any restrictions that apply.

28. User Rights

Subject to applicable law, a User may have rights relating to personal information, including rights to receive information about processing, request correction, request deletion where applicable, withdraw consent where consent is the basis, raise grievances and exercise other statutory rights.

29.  Identity Verification for Requests

FlatDeal may request reasonable information to verify identity or authority before processing a privacy request, particularly where the request could disclose, alter or delete another person’s information.

30.  Account Closure

A User may request closure of an Account. Closing an Account does not require immediate deletion of information that FlatDeal is legally required or permitted to retain for transaction records, compliance, fraud prevention, disputes, security, accounting or enforcement.

31.  Third-Party Privacy Practices

Developers, Builders, reward providers and other Third Parties may independently collect and use personal information. Their practices are governed by their own privacy policies and applicable law.

32.  Changes to this Policy

FlatDeal may update this Policy to reflect changes in services, technology, data practices, legal requirements or regulatory expectations. Updated versions will be published with a revised Last Updated date, and additional notice or consent will be provided where legally required.

33.  Grievance Redressal

Privacy complaints may be submitted using the contact details below. FlatDeal will endeavour to acknowledge, investigate and resolve valid grievances within the timelines applicable under law.

34.  Contact

FlatDeal

• Email: contact@flatdeal.com
• Phone: +91 999 000 2791
• Address: 4th Floor, Tower B, ATS Bouquet, Sector 132, Noida, Uttar Pradesh - 201304

35.  Detailed Processing Principles

FlatDeal seeks to follow principles of purpose limitation, reasonable data minimisation, accuracy, appropriate security, controlled access and retention only for legitimate purposes. These principles are implemented through a combination of technical controls, contractual measures, operational procedures and user-facing disclosures.

Nothing in this Policy is intended to create a processing right broader than permitted by applicable law. Where a particular law imposes a stricter requirement, FlatDeal will follow the stricter applicable requirement to the extent legally required.

36. Detailed Data Inventory and Processing Map

Account registration

Information: Name, mobile number, email address, authentication information, account settings. Processing purposes: Create and secure Account; authenticate User; provide restricted services; prevent misuse. Retention approach: Until account closure plus any legally required retention.

Property enquiry

Information: Project interest, city/locality, property type, configuration, budget and contact details. Processing purposes: Respond to enquiry; recommend Projects; contact User; facilitate Developer communication. Retention approach: For enquiry lifecycle and longer where required for legal, security or business records.

Site visit

Information: Name, contact details, Project, visit preference and relevant coordination notes. Processing purposes: Schedule and coordinate visit; communicate changes. Retention approach: For service administration and applicable recordkeeping.

Booking

Information: Project, unit, Booking status, date, correspondence, offer eligibility and fulfilment details. Processing purposes: Facilitate Booking; maintain records; administer Promotions; support disputes. Retention approach: For transaction lifecycle and legally required retention.

Customer support

Information: Messages, complaints, call or communication records and identifying details. Processing purposes: Investigate and resolve issues; quality control; legal and security purposes. Retention approach: For support lifecycle and legal/recordkeeping requirements.

User Content

Information: Review, rating, testimonial, photograph, video, question or feedback. Processing purposes: Publish, moderate, improve services and market where lawfully permitted. Retention approach: As long as published or reasonably needed, subject to deletion requests and applicable law.

Technical data

Information: IP address, device, browser, operating system, app version, logs, diagnostics and usage events. Processing purposes: Security, fraud prevention, analytics, troubleshooting and Platform improvement. Retention approach: According to technical, security and legal retention requirements.

37. Detailed Processing Purposes and Conditions

Account administration

We process registration and authentication information to create Accounts, authenticate access, maintain security, recover access and administer requested features.

Enquiry handling

We process contact and property requirement information to respond to questions, connect the User with relevant Developers or Builders, provide requested information and arrange next steps.

Recommendations

We may compare stated property criteria with Platform information to surface potentially relevant Projects. Recommendations are not decisions about a User’s eligibility for credit, insurance or other regulated services.

Transaction facilitation

We process Booking information to coordinate the transaction, communicate with the Developer or Builder, maintain an audit trail and provide customer support.

Promotion administration

We process information necessary to determine whether an Offer, Reward or Discount applies, prevent duplicate or fraudulent claims and arrange fulfilment.

Security and fraud prevention

We analyse technical and behavioural signals and relevant Account activity to detect unauthorised access, abuse, suspicious transactions and manipulation.

Legal compliance

We maintain and disclose records where necessary to satisfy legal, regulatory, court or law-enforcement requirements.

Business operations

We analyse usage, diagnose defects, maintain systems, measure service quality and improve the Platform.

38. Detailed Data Sharing Rules

Minimum necessary disclosure

FlatDeal seeks to share only information reasonably necessary for the stated purpose, subject to operational and legal requirements.

Developer / Builder disclosure

Information is shared when necessary to respond to an enquiry, arrange a site visit, confirm availability, process a Booking or fulfil the underlying transaction.

Service provider disclosure

Vendors may receive information necessary to provide hosting, analytics, communications, support, security, CRM, technical and related services.

Promotion fulfilment disclosure

A supplier may receive relevant contact and fulfilment information where required to deliver a qualifying promotional benefit.

Legal disclosure

Disclosures may be made where required or permitted by law, court order, regulator, law-enforcement request or to protect rights and security.

Corporate disclosure

Information may transfer as part of a permitted corporate transaction, subject to applicable law.

39. Data Accuracy, User Duties and Correction

Users should not knowingly provide false, misleading or outdated personal information. Where a User discovers a material inaccuracy in an Account or enquiry record, the User should use available account controls or contact FlatDeal.

Where information about a Property requirement has become obsolete, FlatDeal may continue to retain historical enquiry records where reasonably necessary for audit, security, dispute or legal purposes even after the live preference is changed.

40. Consent, Withdrawal and Consequences

Where processing requires consent, FlatDeal will seek consent through a reasonably clear mechanism and maintain evidence of the choice where appropriate. Consent may be withdrawn through available controls or by contacting FlatDeal.

Withdrawal of consent may prevent FlatDeal from continuing services that depend on the relevant processing. It does not invalidate processing already lawfully undertaken before withdrawal.

Where another lawful basis applies, withdrawal of consent may not require cessation of that separate processing, subject to applicable law.

41. Data Subject / User Request Procedure

A privacy request should identify the User, describe the request clearly, identify the relevant Account or communication channel where possible, and provide sufficient context to enable FlatDeal to locate the relevant information.

FlatDeal may request reasonable verification information. This is a security measure intended to prevent an unauthorised person from obtaining, modifying or deleting another person’s information.

FlatDeal will respond within the timeline required by applicable law. Where law permits refusal, limitation or postponement, FlatDeal may apply that exception and explain the basis to the extent required.

Where information has been shared with a Developer or another independent party, FlatDeal may not be able to alter or delete the third party’s independently maintained records; the User may need to exercise rights directly with that party.

42. Data Retention Schedule Principles

Retention is determined by purpose, legal requirements, transaction lifecycle, security needs, dispute periods and operational necessity. Active Account information is ordinarily retained while the Account is active. Enquiry and Booking records may be retained for longer because they may be relevant to transaction attribution, customer support, disputes, accounting, fraud prevention or legal compliance.

Security and access logs may be retained for periods appropriate to investigation and security needs. Marketing preference records may be retained to demonstrate and honour a User’s opt-out or consent status.

43. Access Controls and Internal Handling

FlatDeal seeks to limit access to personal information to personnel, contractors and service providers who need the information for their authorised work. Access may be based on role, operational necessity, security controls and contractual obligations.

FlatDeal may log access, changes and administrative events where appropriate to maintain security and accountability.

44. Data Breach Response

When FlatDeal becomes aware of a suspected or confirmed personal-data incident, it may take immediate steps to contain the incident, preserve relevant logs, assess affected information, investigate the cause, remediate vulnerabilities and determine whether notification is legally required.

Where notification is required, FlatDeal will make the required notifications within the period and in the manner required by applicable law. The content of any notification may depend on what is known at the time.

45. Children and Age-Related Processing

The Platform is intended for adults. If FlatDeal becomes aware that personal information has been collected from a child in circumstances where processing is not permitted, FlatDeal may take steps to delete or restrict the information, subject to legal and operational requirements.

Where applicable law requires verifiable consent or additional safeguards for children, FlatDeal will implement those requirements for the relevant processing.

46. Automated Tools and Recommendations

FlatDeal may use automated technical systems to sort, rank, filter or recommend Projects based on criteria supplied by a User. Such tools are intended to support discovery and convenience. They do not constitute an independent determination of a User’s creditworthiness, legal capacity, financial eligibility or investment suitability.